Frequently Asked Questions
Our upscale pet boutique specializes in curating high-quality products that benefit your pets’ wellbeing. We work closely with veterinarians, including integrative medicine specialists, to ensure we provide the best products for your pets’ needs.
Common Questions About Our Pet Boutique:
What makes your boutique different from other pet stores?
We curate high-quality, unique products with a focus on holistic pet care. Our store offers products you won’t find in big box stores, including specialty chews like ostrich, beaver, gator, and shark. We also carry an extensive line of holistic supplements and work with integrative medicine veterinarians who refer their patients to us.
Do you help with sizing for collars and harnesses?
Yes! Our staff assists with fittings for 80-90% of customers purchasing harnesses, collars, and other wearable items. We understand pets come in unique shapes and sizes, so we take the time to ensure proper fit and comfort.
What are your most unique products?
Our specialty chews selection sets us apart, offering unique options like whole rabbit heads, ostrich parts, beaver, gator, and shark products. We also carry an extensive holistic supplement line that you won’t find in traditional pet stores.
Do you price match?
Yes, we offer store-wide price matching with verifiable retailers on regular-priced items. This excludes promotional prices or deals that fall below our cost. Our everyday prices are typically very competitive with other retailers.
Can you help with dietary issues or special needs?
We collaborate with integrative medicine veterinarians and can provide guidance for pets with sensitivities or allergies. Many customers drive significant distances specifically to consult with us about holistic options for their pets.
Customer Success Story
Recently, a customer drove from Columbus specifically to visit our store and purchase our specialty products. We regularly receive referrals from veterinarians, including an integrative medicine specialist who sends patients to us for holistic solutions.
Additional Services:
- Product fitting assistance for harnesses and collars
- Consultation on holistic pet care options
- Guidance on choosing appropriate chews and toys for different types of dogs
- Recommendations for supplements and specialty product
About Our Return Policy:
We want you and your furry friends to be completely satisfied with your purchases. If for any reason you are not happy with your order, we offer a hassle-free return policy within 14 days of purchase.
To initiate a return, simply CLICK HERE.
Please note that for health and safety reasons, we can only accept returns of unopened and unused products. Once we receive your return, we will issue a full refund or exchange based on your preference. Your satisfaction is our priority, and we’re committed to ensuring that every treat is a tail-wagging success!
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